Call Desk Officer (M/F)

CK Group is a Luxembourg-based company founded in 1946. Since its inception, CK has been active in two areas of expertise that shaped the success of its founder: professional office solutions and sports.

Through our brand CK | Office Technologies (150 employees), we offer rental and sales of digital solutions for printing, scanning, and comprehensive management of your professional documents. We also provide a wide range of services to support you, enabling you to focus entirely on your core business.

Our brand CK | Sport&Fitness (50 employees) supports personal athletic development. You can find us at one of our four fitness centers in Bertrange, Esch/Alzette, Junglinster, and Mersch, as well as at our sports complex, Sportcenter Kockelscheuer.

We are currently seeking, for our Technical Department based in Grass:

Call Desk Officer (H/F)

Permanent Contract – Full time

Main responsibilities:
For this role, we are primarily looking for a profile with a strong administrative background who is willing to evolve into a Call Desk position. Training on the specifics of the role and internal tools will be provided.
As a Call Desk Officer, you will play a key role in the smooth operation of the technical department and will gradually become the first point of contact between the company and its clients. In this capacity, your responsibilities will include:

• Receiving and handling incoming calls professionally
• Identifying customer needs, providing appropriate responses, and redirecting requests if necessary
• Contributing to service quality and continuous improvement through customer request follow-up

Administrative management:

• Entering and tracking customer requests
• Recording daily service reports
• Preparing repair quotes
• Managing and processing emails for the technical department
• Following up on specific customer requests
• Assisting in managing the after-sales service schedule

Teamwork:

• Working closely with various departments (delivery, reception, stock, billing, monitoring, etc.)
• Providing administrative and operational support to team members

Administrative management:

• Entering requests
• Recording daily service reports
• Creating repair quotes
• Managing and recording emails for the technical department
• Managing and recording specific customer emails
• Managing the after-sales service schedule

Teamwork:

• Collaborating with other departments (delivery, reception, stock, billing, monitoring, etc.)
• Supporting other team members

REQUIRED PROFILE
Education: Bachelor’s degree (Bac +2) in Secretarial/Administrative field
Experience: Initial experience in an administrative role is required; experience in a call desk is an asset but not mandatory.

Desired qualities:

• Strong administrative and organizational skills
• Excellent written and verbal communication skills
• Ability to manage priorities and work in a dynamic environment
• Accuracy, discretion, and a strong sense of confidentiality
• Good command of IT and office tools (Office 365, Outlook, Business Central)
• Knowledge of Luxembourg’s geography is an asset

Languages: Proficiency in Luxembourg’s languages is essential: Luxembourgish, French, German, and English.

OUR OFFER
We offer you:

• A stable, long-standing group deeply rooted in the Luxembourg economic landscape
• A family-owned company with an excellent reputation
• A pleasant, dynamic environment, a committed team, and a positive working atmosphere
• An attractive compensation package in line with your talents

Are you interested in this challenge?