Call Desk Officer (M/F)

CK Group is a Luxembourg-based company founded in 1946. Since its inception, CK has been active in two areas of expertise that shaped the success of its founder: professional office solutions and sports.

Through our brand CK | Office Technologies (150 employees), we offer rental and sales of digital solutions for printing, scanning, and comprehensive management of your professional documents. We also provide a wide range of services to support you, enabling you to focus entirely on your core business.

Our brand CK | Sport&Fitness (50 employees) supports personal athletic development. You can find us at one of our four fitness centers in Bertrange, Esch/Alzette, Junglinster, and Mersch, as well as at our sports complex, Sportcenter Kockelscheuer.

We are currently seeking, for our Technical Department based in Leudelange:

Un Call Desk Officer (H/F)

CDI – Temps Plein

General Mission:

As a Call Desk Operator, you will be the first point of contact between our company and our clients. Your main mission will consist of:

• Receiving Incoming Calls: Ensure a quick and professional handling of customer requests.
• Identifying Customer Needs: Provide clear responses and direct complex requests to the appropriate teams.
• Participating in Continuous Improvement: Relay customer feedback and propose solutions to optimize internal processes.

Administrative Management:

• Entering requests into the system
• Recording daily service reports
• Creating repair quotes
• Managing and entering emails from the Technical Service
• Managing and entering specific customer emails
• Managing the after-sales service schedule

Teamwork:

• Collaborating with other departments (delivery, reception, stock, invoicing, monitoring, etc.)
• Supporting other team members

REQUIRED PROFILE

Education:

• Bac +2 degree in Secretariat/Administrative field

Experience:

• Experience in a similar position is an advantage

Desired Qualities:

• Excellent communication skills
• Strong stress and priority management
• Geographical knowledge of Luxembourg
• Sense of confidentiality and discretion
• Proficiency with computer and office tools (Office 365, Outlook, Business Central)

Languages:

• Luxembourgish, French, German, English

Profiles not meeting the language criteria will not be considered.

OUR OFFER

We offer you:

• A stable, enduring group strongly anchored in the Luxembourg economic fabric.
• A family business with an excellent reputation.
• A pleasant, dynamic environment, a committed team, and a positive work atmosphere.
• An attractive package commensurate with your talents.

Are you interested in this challenge?