Sales Consultant (M/F) Permanent contract, Full time

CK Group is a Luxembourg-based company founded in 1946. Since its creation, CK has been active in two business areas that shaped the success of its founder: the professional office world and sport.

Through our brand CK | Office Technologies (150 employees), we offer rental and sales of digital solutions for printing, scanning and the overall management of your professional documents. We also provide a wide range of services to support you so that you can focus fully on your core business.

Our brand CK | Sport&Fitness (50 employees) supports you in your athletic personal development. You can find us in one of our 4 fitness centers in Bertrange, Esch/Alzette, Junglinster and Mersch, as well as in our sports complex, the Sportcenter in Kockelscheuer.

We are currently looking, for our group based in Leudelange, for a:

Sales Consultant (H/F)

Full time / Availability: ASAP

MAIN MISSIONS

As a Sales Consultant, you are responsible for marketing the company’s services and products to a clientele of prospects and existing customers. You develop and build loyalty within your client portfolio through a proactive, results-oriented approach. You contribute actively to the company’s growth by achieving the individual objectives defined by the Sales Management, while ensuring a high level of service quality and customer satisfaction.

MAIN TASKS

MANAGEMENT OF COMMERCIAL RELATIONSHIPS:

Prospect management:

• Prepare your prospecting and visits
• Carry out telephone and field prospecting
• Make appointments
• Present all the group’s activities
• Identify the company’s needs and provide advice
• Present and justify your commercial offer
• Follow up on and close your commercial offer

Client portfolio management:

• Inform the clients in your portfolio about the group’s new products (machines, services, etc.)
• Visit your clients regularly and identify their new needs
• Build customer loyalty
• Close sales files
• Increase the penetration rate among existing customers
• Handle various internal or external requests (complaints, claims, sponsorship, etc.)

Order processing and follow-up:

• Prepare order details and forward invoicing information
• Communicate information regarding delivery files
• Monitor delivery times

ADMINISTRATIVE MANAGEMENT:

CRM management:

• Enter and update the database (prospects, clients, etc.)
• Monitor commercial activity (actions, diary, offers, forecasts, compliance with processing deadlines, file closure, etc.)
• Monitor prospects and clients

Commercial offers:

• Prepare offers and forward them to the Sales Assistant
• Research information on the evolution of the client’s needs
• Request pricing adapted to the client’s needs

Accounting / invoicing:

• Follow up on unpaid invoices
• Adjust contracts if needed
• Manage contracts and amendments

Mail / email:

• Receive and sort incoming mail (orders, requests for quotations, contract termination, credit check, etc.)
• Process incoming mail
• Monitor commercial email inboxes
• Forward files

Participation in promotional operations:

• Invite clients to events
• Follow up on invitations sent
• Take part in trade fairs, shows, exhibitions… internal or external

TEAM COLLABORATION:

• Collaborate effectively with the Sales Assistant in day-to-day activity
• Be able to manage commercial projects common to several departments
• Share your professional experience with other sales staff (senior or junior)
• Promote collaboration with other departments in the Sales division as well as After-Sales, invoicing, etc.
• Pass on essential information to your hierarchy
• Improve the existing organization (being a driving force for proposals, taking initiative, implementing new procedures, etc.)

REQUIRED PROFILE

• Education: Minimum 2-year higher education degree (Bac +2 or equivalent) in Sales / Commercial fields
• Experience: Initial successful experience in a similar position is desirable

Technical skills:

• Proficient in IT and office tools (Word, Excel, CRM, etc.)
• Good knowledge of how a company operates and its processes
• Professional writing skills (spelling, vocabulary, clarity)
• Use of social networks as a professional communication channel
• Technological watch and monitoring of market developments

Behavioral skills:

• Excellent communication and customer relationship skills
• Organization, thoroughness and adherence to internal procedures
• Autonomy, flexibility and adaptability
• Perseverance and a competitive, results-oriented mindset
• Good management of stress and priorities
• Ability to question oneself and carry out self-evaluation
• Sense of responsibility and concern for positively representing the company’s image

Languages: Fluency in French and English is required. Any additional language will be considered an asset.

OUR OFFER

We offer you:

• A stable, sustainable group that is firmly rooted in the Luxembourg economic fabric.
• A family-owned company with an excellent reputation, and committed to CSR for several years.
• A stimulating, dynamic environment, a dedicated team and a positive working atmosphere that values autonomy, innovation and initiative.
• The opportunity to build an ambitious project and contribute to the development of a strategic offering on the market.
• An attractive salary package (fixed + variable) and benefits commensurate with your skills and potential.

Do you recognize yourself in this profile? Send us your application.