Monitoring Agent (M/F)

CK Group is a Luxembourg-based company founded in 1946.
Since its creation, CK has been active in two business areas that have shaped the success of its founder: office technologies and sports.

Through our brand CK | Office Technologies (150 employees), we provide rental and sales of digital solutions for printing, scanning, and overall management of professional documents. We also offer a wide range of services to support our customers, allowing them to fully focus on their core business.

With our brand CK | Sport&Fitness (50 employees), we support personal development through sports. You can find us in one of our four fitness centers located in Bertrange, Esch/Alzette, Junglinster, and Mersch, as well as in our Sportcenter complex in Kockelscheuer.

We are currently looking for our Technical Department based in Leudelange a:

Agent Monitoring (H/F) - Leudelange

Fixed-term contract (6 months), Full-time / Availability: ASAP

We are recruiting a Monitoring Agent to join our team and ensure service continuity during a parental leave. You will play a key role in supervising our equipment, managing consumables, and monitoring technical interventions through our monitoring tools.

MAIN TASKS:

• Ensure communication between equipment and our CK platform via monitoring tools.
• Install, configure, and maintain communication channels and ensure their availability.
• Monitor and manage consumables: update inventories, ensure data accuracy.
• Handle technical intervention requests (validation, transmission, complaints follow-up).
• Produce and analyze reports from monitoring tools.
• Provide support to technicians and contribute to the improvement of monitoring solutions.
• Carry out administrative follow-up (database management, supplier contacts, etc.).

REQUIRED PROFILE:

• Education: 2-year technical degree or equivalent diploma (networks, IT).
• Technical skills: Knowledge in networks and communication (security, firewall, server environments). Proficiency in office software (Office) and experience using databases.
• Personal qualities: Organized, rigorous, with strong analytical skills. Initiative-driven, autonomous, and able to manage priorities. Excellent communication skills and ease in dealing with people (phone and team). Discreet and a good team player.
• Languages: French and English are required for this position.

OUR OFFER:
We offer you:

• A stable, sustainable group firmly rooted in the Luxembourg economy.
• A family-owned business with an excellent reputation, and committed to CSR for several years.
• A pleasant, dynamic environment, a dedicated team, and a positive work atmosphere.
• An attractive package in line with your skills and talents.

Are you ready for the challenge? Send us your application.