Customer Engineer / Office Equipment Technician (M/F)

CK Group is a Luxembourgish company founded in 1946. Since its creation, CK has been active in two fields that have shaped the success of its founder: the professional office world and sports.

Through our brand CK | Office Technologies (150 employees), we offer rental and sales of digital solutions for printing, scanning, and comprehensive management of your professional documents. We also provide a wide range of services to support you so that you can fully focus on your core business.

Our brand CK | Sport&Fitness (50 employees) supports you in your sporting personal development. Find us at one of our four fitness centers in Bertrange, Esch/Alzette, Junglinster, and Mersch, as well as at our sports complex, Sportcenter de la Kockelscheuer.

We are currently seeking, for our Technical department based in Leudelange, a:

Customer Engineer (M/F)
Permanent Contract – Full Time

GENERAL DESCRIPTION:
As a Customer Engineer, you are responsible for the installation, preventive and corrective maintenance, as well as troubleshooting of office equipment marketed by CK. You provide high-quality technical support, both internally and to clients, in order to ensure their satisfaction and the proper functioning of the equipment.

MAIN TASKS:

Troubleshooting:

• Gather and analyze technical issues reported by clients (hardware and software).
• Identify the cause of malfunctions and provide usage advice in case of improper handling.
• Diagnose and resolve incidents remotely, while maintaining an in-depth technical approach.
• Perform software and machine driver updates.
• Carry out disassembly/reassembly and replacement of defective parts.
• Check stock availability of parts, place orders if necessary.
• Collaborate with external technical support (Helpdesk) when needed.
• Write an intervention report after each assignment.

Preventive Maintenance:

• Conduct regular checks on the general condition of the equipment.
• Perform thorough cleaning of the machines (inside/outside).
• Replace consumables according to procedures.
• Apply necessary technical modifications.
• Check integrated communication systems.
• Systematically document all interventions.

Equipment Delivery and Take-back:

• Ensure equipment commissioning (assembly, configuration, client training).
• Organize the removal of old hardware: data backup and transfer, full formatting.
• Coordinate with the delivery department for on-site installation and consumable management.

Technical Support to Clients/Users:

• Install printer drivers on workstations and servers.
• Configure scan protocols in various IT environments.

Administrative Tasks:

• Prepare technical quotations.
• Update technical and software documentation.
• Track spare part orders.
• Provide regular reporting on field incidents.

REQUIRED PROFILE:

Education: Higher education degree (preferably Bachelor’s level or equivalent) in technical or IT fields: electromechanics, electronics, IT, industrial maintenance, etc.
Experience: Proven experience in a similar position is required.

Technical Skills:

• Mastery of technical skills related to the position (maintenance, networking, configuration).
• Good knowledge of IT environments, networks, communication systems, and office equipment.
• Ability to provide autonomous remote technical support, with thoroughness and a sense of service.
• Good interpersonal skills and customer service orientation.
• Sense of confidentiality and professional discretion.
• Analytical and problem-solving skills.
• Initiative and autonomy in work organization.
• Excellent stress and priority management.
• Category B driving license required.

Languages: Fluency in both French and English is essential. Knowledge of another language (Luxembourgish or German) is an asset.

OUR OFFER:

We offer you:

• A stable, long-standing group, deeply rooted in Luxembourg’s economic landscape.
• A family business with an excellent reputation, committed to CSR for several years.
• A pleasant, dynamic environment, a dedicated team, and a positive working atmosphere.
• An attractive package in line with your talents.

Are you interested in the challenge?
Send us your application.